At Armor VPS, we strive to provide reliable and satisfactory VPS hosting services to all our clients. However, we understand that there may be instances where you need to request a refund. This Refund Policy outlines the terms and conditions governing refunds for our VPS hosting services.

  1. Refund Eligibility
    • Refunds are only available within the first 24 hours of purchasing a new VPS hosting plan. This period may vary depending on the specific terms of your service plan.
    • Refunds are not available for renewals, upgrades, or additional services purchased after the initial sign-up.
  2. Eligible Situations for Refund
    • Service Failure: If our VPS hosting services fail to meet the specifications outlined in your service plan and we are unable to resolve the issue within a reasonable timeframe.
    • Billing Errors: In cases of overbilling or incorrect charges, we will issue a refund for the excess amount charged.
    • Cancellation: If you cancel your VPS hosting plan within the eligible refund period and meet the criteria outlined in this policy.
  3. Non-Eligible Situations for Refund
    • Violation of Terms: Refunds will not be issued if the request is a result of a violation of our Terms of Service or Acceptable Use Policy.
    • Resource Usage: Refunds will not be issued due to dissatisfaction with resource allocation or usage limitations, as these are clearly outlined in our service plans.
    • Third-Party Software: We do not offer refunds for the cost of third-party software licenses or services purchased through our platform.
  4. Refund Process
    • To request a refund, you must submit a written request to our billing department within the eligible refund period.
    • Refund requests will be reviewed and processed within 7 business days.
    • Approved refunds will be issued to the original payment method used for the purchase.
  5. Partial Refunds
    • Partial refunds may not be issued based on the remaining unused portion of the service term.
  6. Dispute Resolution
    • If you believe you are entitled to a refund and your request has been denied, you may contact our customer support team to escalate the issue for further review.
  7. Changes to Refund Policy
    • We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

If you have any questions or need further clarification regarding our Refund Policy, please contact our customer support team at [Contact Information].

By using our VPS hosting services, you acknowledge that you have read, understood, and agreed to this Refund Policy.


27th March 2024

Armor VPS
[email protected]